Service Offerings: Infrastructure

• Server management
• System integration
• Email support
• Database support and data migration
• Disaster recovery planning
• Backup and recovery
• Desktop support
• CRM
• Networking

Our implementation methodology:

• Project and resource management
• Change management
• Configuration management
• Risk analysis
• Performance management
• Vendor management

Infrastructure solutions

Swisttech provides secure, reliable and agile IT infrastructure services using best practices and standard methodologies to help companies save time, money and focus on their core business.

Service Level management

These services are underpinned by Service Level Agreements, and we deliver high quality, robust, effective and efficient services. In addition, we offer the following value-added services:

• Service level management and reporting.
• Service improvement reporting.
• Use of certified and experienced specialists who have a technical understanding of the entire IT architecture stack (hardware, operating system, database, applications), thereby adding value from a holistic perspective.
• Regular customer satisfaction surveys with clients to determine level of happiness with our service.

Integration

• Swisttech integration services enables the implementation and integration of third party applications according to a customers’ needs, creating a seamless transition from what a customer has to what the business requires.
• Swisttech will seamlessly and with minimum downtime integrate new solutions into an existing customer environment. We can marry two solutions e.g. if your system is based on Microsoft and you want to add a Linux-based product.
• Swisttech will assist by doing a feasibility study of the potential solution by developing a business case for the suggested solution taking into account the total cost of ownership and return on investment of the proposed solution. The suitability of solutions will be based on what the business require.